IT Support Services

Ensure that your network is functioning, efficient and secure, while at the same time keeping costs down.

We provide a range of IT support services in Suffolk and surrounding areas.

  • IT consultation
  • On-site and remote network support
  • Network security
  • Procurement
  • Data Recovery

Being a Microsoft Certified Partner, you can be assured that we are trained to the highest possible standards, and that we are monitored to ensure our customers are kept happy.

IT Consultation

Our advice is based on many years of experience in the IT sector, and our technical expertise can help increase your productivity.  We can design, plan and implement IT solutions that suit your needs – whether this is related to increased security, speed, efficiency, or keeping costs down without adversely affecting your infrastructure.

We can consult with you in order to find out about your existing set-up and business objectives, and offer advice on improvement.  Further to this, if required, we can perform a complete audit and present you with an analysis, fully-identifying areas that can be improved.  If you are happy to go ahead with our recommendations then we are able to implement our designs, and fully-support your business.

Any devices, software or services we recommend will have been tested against the equivalent alternatives in the market, and will have been chosen because:

  • We have found them to be superior
  • We can confidently install, set up and support them if required
  • We believe they will make your life easier

We DO NOT recommend products based on price or commission.

We will not support or recommend any solution that will cause either our customers or us problems.

Network Support

Our support services provide monitoring and patching of your servers in line with best practice, support of desktop PCs, Email, Web hosting and even remote mail on mobile devices.  We are highly trained, qualified, and provide award winning support for your business.

Support is provided via the following methods:

  • Remote support
  • Telephone support
  • Site visits
  • Support help-desk ticketing system

We believe we go far beyond what is normally expected of an outsourced computer and network support company.

Typical costs for a small network of 5 users and one server would cost around £150 a month.

Computer And Network Security Services

Our experience in securing our own networks from the world for many years makes us an ideal choice when choosing a security partner.

We can provide advice on security policies to adopt, and the relevant technologies to use when securing your network.  This covers servers, desktop PCs, mobile devices, cloud and backup services.

Procurement

We supply both hardware and software procurement, providing solutions that we consider the best for your needs.

The products we recommend are supplied because we believe they are of a high quality, and provide the best reliability and manufacturer support.  We do not recommend products based on commission.

Relying on us for procurement means that we have full control of what goes on in your network, and that only software/hardware that we feel is beneficial to you is installed.  We will retain details of licences and warranties, to ensure that any issues can be dealt with direct from the manufacturer where necessary, further keeping down costs.

Data Recovery

We are highly qualified in data recovery, and have worked in many computer forensic cases.  If you have important data on damaged media then get in touch to see how we can help.

The first step in dealing with data loss is the most critical and will determine if the data is recoverable.  To keep time and financial loss to a minimum, contact us immediately.

The result of attempting to recover damaged media yourself could be that you will make the data unrecoverable, and this could also invalidate the warranty.

If you suspect that your hard drive or storage media has failed:

  • Turn off the media immediately
  • Do not reboot, shake, disassemble or attempt to clean/dry the damaged media

Packaging tips

If you are posting media to us for data recovery, ensure the media is protected and stored tightly in an anti-static bag with bubble wrap and foam protectors.  Include the service authorisation paperwork within the package.